1. Introduction
This Privacy Policy explains how PartnerPro Limited ("we", "us", "our") collects, uses, and protects personal data when you use Digital Loyalty, our customer loyalty platform for businesses.
PartnerPro Limited is registered in England and Wales (Company Number: 15399226) and is registered with the Information Commissioner's Office (Registration Number: ZC034440).
Registered Address: 1 Oak Court, 67-72 Bethel Road, Sevenoaks, Kent, TN13 3UE
2. Data Controller and Data Processor
When you use Digital Loyalty:
• We act as a Data Controller for your account information and how you interact with our platform.
• We act as a Data Processor for the consumer data you collect through our platform. You (the business customer) are the Data Controller for your consumers' data.
This means you are responsible for ensuring you have appropriate consent and legal basis to collect and process your consumers' personal data through our platform.
3. What Data We Collect
3.1 Account Information
When you register for Digital Loyalty, we collect:
• Business name and contact details
• Email address and password
• Billing information (processed securely via Stripe)
• Business type and industry
3.2 Usage Data
We automatically collect:
• How you use our platform features
• Login times and session duration
• Device and browser information
• IP address and approximate location
3.3 Consumer Data (Processed on Your Behalf)
Through your use of Digital Loyalty, you may collect from your consumers:
• Names and contact information
• Email addresses and phone numbers
• Purchase history and transaction data
• Loyalty points and rewards earned
• Preferences and engagement data
4. How We Use Your Data
We use your data to:
• Provide and maintain the Digital Loyalty service
• Process payments and manage subscriptions
• Send service-related communications
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations
• Provide customer support
5. Legal Basis for Processing
We process your data based on:
• Contract: To provide the services you've signed up for
• Legitimate Interests: To improve our services and ensure security
• Legal Obligation: To comply with applicable laws
• Consent: Where you've given explicit permission (e.g., marketing)
6. Data Sharing and Sub-Processors
We share data with trusted third-party service providers who help us operate Digital Loyalty:
• Stripe - Payment processing (USA, EU)
• Vercel - Website hosting and deployment (Global)
• Netlify - Website hosting (Global)
• Sanity - Content management (Global)
• PostHog - Product analytics (EU)
• Google Analytics - Website analytics (USA)
• GoHighLevel - CRM and marketing automation (USA)
• Boomerangme - Loyalty program infrastructure (EU)
All sub-processors are bound by data processing agreements and are required to protect your data in accordance with this policy.
7. International Data Transfers
Some of our sub-processors are located outside the UK and European Economic Area. Where we transfer data internationally, we ensure appropriate safeguards are in place, including:
• Standard Contractual Clauses (SCCs) approved by the European Commission
• UK International Data Transfer Agreement (IDTA)
• Adequacy decisions where applicable
8. Data Retention
We retain your data for the following periods:
• Account data: For the duration of your subscription plus 90 days after cancellation
• Billing records: 7 years (legal requirement)
• Usage analytics: 26 months
• Consumer data: As long as your account is active, then deleted within 90 days of account closure
You can request earlier deletion of your data by contacting us.
9. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw consent: Where processing is based on consent
To exercise any of these rights, contact us at support@partnerpro.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Encryption of data in transit (TLS) and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures
11. Cookies
We use cookies and similar technologies. For detailed information, please see our Cookie Policy.
12. Children's Privacy
Digital Loyalty is a B2B service intended for businesses. We do not knowingly collect personal data from individuals under 18 years of age. Our service is designed for business users who are at least 18 years old.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. The "Last Updated" date at the top indicates when this policy was last revised.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@partnerpro.uk
Address: 1 Oak Court, 67-72 Bethel Road, Sevenoaks, Kent, TN13 3UE
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.