1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.
This Cookie Policy explains how PartnerPro Limited uses cookies and similar technologies on Digital Loyalty.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for Digital Loyalty to function properly. They enable core features like:
• User authentication and secure login
• Session management
• Security features
• Load balancing
You cannot opt out of essential cookies as the service cannot function without them.
2.2 Functional Cookies
These cookies remember your preferences and choices to enhance your experience:
• Language preferences
• Display settings (e.g., dark mode)
• Region settings
• Previously entered information
2.3 Analytics Cookies
We use analytics cookies to understand how visitors use Digital Loyalty, helping us improve the service:
• PostHog: Product analytics to understand feature usage and improve user experience
• Google Analytics: Website traffic analysis and user behaviour insights
These cookies collect aggregated, anonymous data about page views, features used, and navigation patterns.
2.4 Performance Cookies
These cookies help us monitor and improve the performance of Digital Loyalty:
• Page load times
• Error tracking
• Server response times
3. Third-Party Cookies
Some cookies are placed by third-party services we use:
• Stripe: For secure payment processing
• Vercel/Netlify: For hosting and performance optimisation
• PostHog: For product analytics
• Google: For analytics and fonts
Each third party has their own cookie and privacy policies. We encourage you to review them.
4. Cookie Duration
Cookies can be either:
• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period or until you delete them
Our cookies typically expire within 12 months, though some analytics cookies may last up to 26 months.
5. Managing Cookies
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
• View what cookies are stored
• Delete all or specific cookies
• Block cookies from certain sites
• Block all cookies (note: this may affect functionality)
• Set preferences for different types of cookies
5.2 Browser-Specific Instructions
• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies
5.3 Opt-Out Links
You can opt out of specific analytics services:
• Google Analytics: tools.google.com/dlpage/gaoptout
• PostHog: Can be disabled through our cookie preferences
6. Similar Technologies
In addition to cookies, we may use similar technologies:
• Local Storage: For storing preferences and session data
• Session Storage: For temporary data during your visit
• Pixels/Beacons: Small images that help track usage
These are managed similarly to cookies through browser settings.
7. Impact of Disabling Cookies
If you disable or delete cookies:
• You may need to log in again each visit
• Some features may not work correctly
• Your preferences won't be remembered
• We won't be able to improve the service based on usage data
Essential cookies cannot be disabled without losing access to core functionality.
8. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date indicates the most recent revision.
9. Contact Us
If you have questions about our use of cookies, please contact us:
Email: support@partnerpro.uk
Address: 1 Oak Court, 67-72 Bethel Road, Sevenoaks, Kent, TN13 3UE